FAQ's

Ordering
Once you have placed an order, Sally Agarwal Fine Jewellery will notify you by email that your order has been received and is being processed.

Payment
Sally Agarwal Fine Jewellery accepts Visa Debit, Visa Credit, MasterCard and American Express. Payments are processed via Stripe for speed and security. Bank transfers are possible with pre-authorization from your financial institution.

Shipping
Sally Agarwal Fine Jewellery ships internationally, with the exceptions of China and Russia. Shipping is free within the EU. Due to the high value of the goods, shipments require a signature upon delivery.

Returns
Returns are possible within 14 days of receiving the goods. Please contact us in writing to notify of a return. Goods must be returned in their original condition and arrive to us secured in their original packaging. You will be liable for return tax, insurance and duties, where applicable. Full refunds of the value of the original order, excluding delivery costs, will be processed. Bespoke orders are non-returnable and non-refundable.

Diamonds
Sally Agarwal Fine Jewellery is crafted from ethically sourced Kimberly Certified Diamonds.
To read more about the Kimberley Process Certification Scheme visit this site.

Care
Sally Agarwal Fine Jewellery is made by hand and should be treated with care. Avoid exposing the jewels to perfume and submerging in water.